A course in how to embrace conflict for enhanced results & relationships.
How to be effective in the presence of conflict with clear ways to make fast decisions in difficult situations.
Experience conflict as the doorway to enhanced relationships & productivity
Implement a practical perspective on handling conflict, resulting in a win-win solution
Learn how managing conflict can improve your interpersonal and professional relationships and help you be a better leader, manager, employee, or partner. Martin Brossman provides real world proven techniques that earned him the highest service award in his career at IBM. A process that works at all levels in a company and is equally effective with customers.