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While today’s retail consumer is much more savvy and educated than before, the importance of great customer service hasn’t changed. This course is designed to teach managers and business owners how to stay on top of the game in the fiercely-competitive jungle of modern retail by combining solid, time-tested selling principles with leading-edge internet tools. You will learn how to gain your customer’s trust and create an unbreakable competitive advantage.

Key topics covered include:

  • How to create rapport and openness with people who walk into your store
  • How to set up a system using multiple touches to keep your customer coming back
  • How to handle customer complaints and transform them into loyal customers
  • Motivating your team to get excited about retail sales goals
  • Getting your team on the same page about standards for excellence in customer service
If you’re tired of price wars and eroding razor-thin margins, and you’re ready to take your game to the next level, sign up for this course and learn to position yourself at the top of the market.

A course in how to embrace conflict for enhanced results & relationships.

How to be effective in the presence of conflict with clear ways to make fast decisions in difficult situations.

Experience conflict as the doorway to enhanced relationships & productivity

Implement a practical perspective on handling conflict, resulting in a win-win solution

Learn how managing conflict can improve your interpersonal and professional relationships and help you be a better leader, manager, employee, or partner. Martin Brossman provides real world proven techniques that earned him the highest service award in his career at IBM. A process that works at all levels in a company and is equally effective with customers.

Martin Brossman speaking to a larger group

Martin Brossman speaking to a group

Overcoming Fear of Public Speaking by Martin Brossman

Almost no one is born with the gift of public speaking. Being effective as a public speaker gives you a competitive advantage over anyone who is not willing to make the effort to build such skills. Enhance your career, business, and life with this step-by-step participatory class assisting each student in being effective in public speaking. In the class, Martin Brossman shares his own story of moving from terror to anticipation of public speaking and passes on his authentic engagement presentation technique that gets him the highest evaluations in speaking and training.

Taught by: Martin Brossman

tm “authentic engagement presentation technique” – Martin Brossman & Associates

 

Course Length: 3hr

Contact Colleen Gray to schedule the class: Fill out this contact form to email Colleen directly:

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