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Customer Service in a Customer Empowered World

March 19th, 2011 | Posted by martinbrossman in Courses - BD | Customer Service Training

An unsatisfied customer used to tell 10 to 11 people: today with a smart-phone that same customer can complain to 100,000 from your location. This course trains you to successfully handle in-person and web-based reputation issues. Designed for managers and business owners, but anyone working in a business can benefit from it. Including on-line reputation management and handle negative comments on-line.

Developed by Martin Brossman and Drew Becker

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