While today’s retail consumer is much more savvy and educated than before, the importance of great customer service hasn’t changed. This course is designed to teach managers and business owners how to stay on top of the game in the fiercely-competitive jungle of modern retail by combining solid, time-tested selling principles with leading-edge internet tools. You will learn how to gain your customer’s trust and create an unbreakable competitive advantage.

Key topics covered include:

  • How to create rapport and openness with people who walk into your store
  • How to set up a system using multiple touches to keep your customer coming back
  • How to handle customer complaints and transform them into loyal customers
  • Motivating your team to get excited about retail sales goals
  • Getting your team on the same page about standards for excellence in customer service
If you’re tired of price wars and eroding razor-thin margins, and you’re ready to take your game to the next level, sign up for this course and learn to position yourself at the top of the market.

Your customers want to pre-screen you before they trust you with their hard-earned money. LinkedIn gives them a way to do just that. This class will teach you practical strategies for using the element of pre-screening to gain an unbeatable advantage over your competition.

You will learn:

  • How to build a LinkedIn profile that stands out to customers and referral partners
  • How to make your profile appear frequently in search results
  • Rules of engagement: how to appropriately contact prospective customers on LinkedIn
  • How to develop relationships inside companies and use them to reach decision-makers

If you’re spending your time cold-calling or using outdated sales techniques that don’t work, stop immediately and sign up for this class today.

Taught by: Martin Brossman

Relationship selling that is customer driven, effective and ethical.  How to get more sales without “selling”.  Beyond the Sales Funnel: What Sales truly is and how the UPSA Selling/Buying cycle can enhance your bottom line!  (More information)

Taught by: Martin Brossman

1/2 day workshop and the Next Step to The Anatomy of a Sale. (More information) [Also see Integrated Sales Coaching]